These Terms and Conditions (“Conditions”) govern all services provided by Destiny Couriers Sameday Limited (“Destiny Couriers Sameday”, “we”, “us”, “our”) to any customer (“Customer”, “you”).
By placing a booking with us, you confirm that you have read, understood, and agree to be bound by these Conditions.
⚠️ Important: Your attention is particularly drawn to Section 11 (Limitation of Liability).
Account: A registered customer account containing contact and billing information.
Booking: A request for delivery services made via phone, email, or our website.
Business Day: Monday–Friday excluding UK public holidays.
Consignment: Goods or items submitted for delivery.
Consignee: The recipient of the Consignment.
Services: Courier and logistics services provided by us.
Excluded Goods: High-risk or restricted items (see Section 4).
Prohibited Items: Illegal or banned goods.
2.1 We provide courier and logistics services including same day, overnight, and international deliveries.
2.2 We are not a common carrier and reserve the right to refuse any Booking.
2.3 These Conditions apply to all Services unless otherwise agreed in writing.
2.4 Where applicable, international road transport may be governed by the CMR Convention.
2.5 These Conditions apply primarily to business customers. Consumer rights are not affected where applicable by law.
3.1 All Bookings must be submitted via phone, email, or our website.
3.2 A contract is formed only when we confirm acceptance of your Booking.
3.3 Quotes are valid for 14 days unless stated otherwise.
3.4 We may refuse or amend any Booking at our discretion.
3.5 Additional charges may apply (e.g. waiting time, address changes, special handling).
You must not send illegal, dangerous, or restricted goods.
These include (but are not limited to):
Jewellery, watches, precious metals
Fragile items (glass, china, artwork)
Perishable goods
Cash, vouchers, financial instruments
Tobacco, alcohol
Firearms, explosives
Such goods are carried only by prior agreement and may incur additional charges.
Dangerous goods must be declared in advance and comply with all legal packaging and transport requirements.
We reserve the right to inspect, reject, or dispose of any Consignment that breaches these Conditions.
5.1 You are responsible for ensuring all items are properly packaged, labelled, and suitable for transport.
5.2 Inadequate packaging may invalidate any liability or compensation.
5.3 You must provide accurate information including weight, dimensions, and contents.
6.1 Delivery times are estimates only and are not guaranteed.
6.2 We may choose the delivery route at our discretion.
6.3 Deliveries are made to the address provided at the time of Booking.
If you request a “leave safe” delivery:
The location must be secure and out of public view
Items must not be perishable
Proof of delivery may include photographs
⚠️ Risk transfers to you upon delivery. We accept no liability for loss or damage thereafter.
7.1 If delivery cannot be completed, we will attempt to contact you.
7.2 If goods remain unclaimed after 7 days, we may:
Return them at your cost
Dispose of or sell them to recover costs
8.1 Either party may cancel a Booking at any time.
8.2 You will be charged for work completed up to cancellation.
9.1 Payment terms are 14 days from invoice unless agreed otherwise.
9.2 Late payments may incur interest at 4% above Bank of England base rate.
9.3 We may apply:
Fuel surcharges
Card processing fees
9.4 Charges may be updated with 30 days’ notice.
9.5 All prices exclude VAT.
9.6 We reserve the right to suspend services for non-payment.
10.1 Both parties act as independent data controllers.
10.2 You must ensure you have consent to share personal data with us.
10.3 We process data in accordance with UK data protection laws.
10.4 We do not access the contents of consignments.
11.1 Nothing excludes liability where it is unlawful to do so.
11.2 To the fullest extent permitted by law, we are not liable for:
Loss of profits, revenue, or business
Delays in delivery
Indirect or consequential losses
11.3 Our liability is limited as follows:
Same Day Services: Up to £250 unless enhanced cover is purchased
Declared Value Shipments: Up to declared value (subject to fees)
Other Losses: Limited to the service charge paid
11.4 Claims must be:
Reported within 7 days
Submitted in writing within 14 days
11.5 Compensation is based on the lower of repair cost or item value.
12.1 Any enhanced liability cover is not insurance.
12.2 You are responsible for arranging separate insurance if required.
We are not liable for delays or failures caused by events beyond our control, including:
Weather
Traffic disruptions
Strikes
Government actions
You confirm that:
You have authority to send the goods
Goods comply with all laws and regulations
Information provided is accurate
You agree to indemnify us against losses caused by your breach of these Conditions.
We reserve the right to retain possession of goods until all outstanding charges are paid.
16.1 Use of our website is at your own risk.
16.2 We do not guarantee it will be error-free or virus-free.
We may subcontract services but remain responsible for performance.
You must not disclose our confidential business information.
19.1 These Conditions are governed by English law.
19.2 Disputes are subject to the exclusive jurisdiction of English courts.
19.3 If any provision is invalid, the remainder remains enforceable.
For any queries: 📧 info@destinycouriers.co.uk
Last Updated: March 2026 V.1.14.2
Destiny Couriers is a family-run specialist providing urgent, same-day nationwide logistics for all sectors. With over 30 years of expertise, we deliver everything from documents to pallets, offering a reliable, competitively priced service tailored to any business size.
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